Entry-Level BPO Career Launch - Full Training Provided

Kickstart your career in the dynamic world of Business Process Outsourcing (BPO) with iOPEX Technologies! We are offering a unique opportunity for motivated individuals to join our team in Bali, Indonesia, with no prior experience required. This role is perfect for those eager to launch their career in the BPO industry. Located in the vibrant city of Denpasar, you'll be part of a team that handles a variety of client interactions, from customer service to technical support. Our comprehensive training program ensures you'll be well-prepared to excel in your new role.

As an Entry-Level BPO Associate at iOPEX Technologies, you'll be responsible for handling inbound and outbound calls, emails, and chat support. You'll work with our state-of-the-art CRM system, Zendesk, and other tools to ensure efficient and effective client interactions. This role offers a fantastic opportunity to grow your skills and advance your career in the BPO sector.

Join us and be part of a company that values your growth and development. With a competitive salary and a supportive work environment, you'll have everything you need to succeed. Let's build your future together!

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, emails, and chat support for various clients.
• Use CRM systems like Zendesk and Salesforce to manage customer interactions.
• Follow company protocols and quality standards to ensure excellent customer service.
• Provide accurate and timely information to clients and internal teams.
• Participate in regular training sessions to enhance your skills and knowledge.
• Collaborate with team members to achieve departmental goals.
• Maintain a high level of professionalism and confidentiality.
• Adapt to changing client needs and industry trends.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Excellent communication skills in English (both written and spoken).
• Ability to work well under pressure and meet tight deadlines.
• Customer service experience is a plus but not required.
• Willingness to learn and adapt to new technologies and processes.
• Positive attitude and team player mentality.
• Valid work permit for Indonesia.

🛠️ Keahlian

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